Monday-Saturday: 9am – 10pm, Sunday: Special Working Hours
Frequently Asked Questions
Do I need an appointment to bring in my Laptop for repair?
Nope! you can just bring in your laptop or PC to our shop. We operate on a first come first serve basis, we only need appointments home service for your Computer or Laptop Service.
What do i need to bring with me when dropping off my computer?
For desktop computers, all you need to bring in is the tower and any CD’s you can find that belong to it cables, monitors, keyboard. For laptops, please be sure to bring charger as well as an CD’s you can find. we do not need your laptop case. Also, if you are having a problem with a specific device (ex. your computer speakers aren’t working) please bring along with your Laptop or Computer.
How much do you charge to look at my computer and tell me whats wrong with it?
If you bring in your laptop, our basic diagnosis is free! we set up your laptop in front of you and our medics assess your issues on the spot as best we can. In some cases we would have you drop off your computer and we will call you with a diagnosis. If your issue does not fit under our free basic diagnosis you will be notified and we will do our best to give you an upfront cost of the diagnostic fee. If we come to home an diagnosis only visiting charges minimum has to pay.
Do you Service businesses?
Of course we specialize in supporting small, medium and upcoming businesses in all of their technology needs. we can do everything from the ground up if you are moving into a new office (running network cables, PC, Laptops and more) or we can maintain your current Networks and Computers called Annual maintenance contract (AMC)
How long will it take to get my computer back?
It depends on the issue ( and how busy we are ) but most repairs are done within 2 to 5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having extremely fast turn around and in many cases we have fixed our customers computers on the spot for them. All our repairs are done in house to ensure the fastest turnaround time possible.
Do you have parts for sale?
Merco Technical Services is not a retail store in the typical sense of the word, but we do stock a lot of parts that are needed for most of the repairs we do. This is to reduce waiting time for our repair jobs. If you are in need of a part, give us a call, we might just have what you’re looking for and delivered to your doorstep!